What we do with
your information.

The short version

We collect what we need to run your page, take payments and send your messages. We don't sell it. Artists own their own fan lists and can download them at any time. You can delete everything by asking.

Who we are

Hypetize, Inc. operates hypetize.com. You can reach us at privacy@hypetize.com about anything on this page.

If you're an artist using Hypetize

We collect your name, email address, password, the content you upload, and the payment details you give our payment provider. We use it to run your account, take payments on your behalf, pay you, and send you service messages.

You are the owner of your fan data. We process it for you and we don't market to your fans on our own behalf.

If you're a fan or a buyer

When you unlock something, buy something, submit to a queue, join a membership or send hype, we collect your name, email, sometimes your phone number and city, and a record of what you did. That information is shared with the artist you interacted with — that's the whole point of it.

The artist can email you, and text you if you agreed to that separately. Every message has a way to stop it. You can also email us and we'll remove you.

Payments

Card details never touch our servers. Payments are handled by Stripe, who process them under their own privacy terms. We store a record of the transaction — amount, date, what it was for — not your card number.

What else we collect

• Basic analytics — pages visited, roughly where from, what device. Used to make the product better.
• Whether emails were opened or links clicked, so artists can see what worked.
• Error logs, so we can fix things that break.

Who we share it with

Only the companies that help us run the service: our payment processor, our email and messaging providers, our hosting and analytics providers, and our fulfilment partners when a physical item ships. Each of them only gets what they need.

We do not sell your personal information to anyone.

Your data, and getting it back

• Download it. Artists can export their entire fan list, order history and interaction records as a spreadsheet, at any time, on any plan, without asking us.
• Correct it. Email us and we'll fix anything that's wrong.
• Delete it. Ask and we'll delete your personal data, except records we're legally required to keep for tax and accounting.
• Take it elsewhere. The export is a standard CSV. Nothing about it is locked to us.

If you're in the UK or EU, you have these rights under GDPR and you can complain to your local data protection authority if we get it wrong. If you're in California, you have similar rights under the CCPA.

How long we keep it

While your account is open, and for a period afterwards so you can come back or export. Transaction records are kept for as long as tax law requires. Deleted accounts have their personal data removed after 90 days.

Keeping it safe

Encrypted in transit and at rest, access limited to the people who need it, and regular backups. No system is perfect, and if something happens that affects you we will tell you rather than hope you don't notice.

Children

Hypetize isn't intended for under-13s. Anyone under 18 needs a parent or guardian involved before they can receive payouts, because payment accounts require it.

Changes

If we change anything meaningful here we'll email you before it takes effect.