Refunds
No forms, no arguing, no waiting on support. Last updated August 2026.
QUEUE SLOTS
If you paid to skip the line and the session ends before the artist gets to you, your money goes back on its own. Usually within minutes of the stream ending. You don't have to ask, email anyone or fill anything in.
You'll be offered a choice at that moment — take the refund, or keep it as credit and go to the front of their next session. Entirely up to you.
FOUNDING 500
Changed your mind about your $100 founding spot? Email us within 30 days and it goes back on your card. We won't ask why and we won't try to talk you out of it.
HYPE AND TIPS
Hype is delivered the instant your name appears on the stream, so it isn't refundable after that. If something went wrong — your alert never showed, or you were charged twice — contact us and we'll sort it.
DIGITAL GOODS
Downloads, memberships and digital releases are refundable if the file is broken, the content isn't what was described, or you were charged in error. Contact us within 14 days.
PHYSICAL ITEMS
Merch, vinyl and printed goods are sold by the artist, and their returns policy is shown at checkout. If an item arrives damaged or never arrives, we'll step in.
CREDITS
Topped up and changed your mind? Unspent credit goes back to your card within 30 days of the top-up. After that it stays as credit — which never expires, so it is not going anywhere.
MEMBERSHIPS
Cancel from your account whenever you like. You keep access until the end of the period you already paid for, and you won't be billed again. We don't do partial-month refunds.
TICKETS
If the artist cancels, you get everything back automatically. If the date moves, your ticket carries over and you can request a refund instead. Change of mind is up to the artist.
ARTISTS
One button in your dashboard, no reason required. You keep the contact either way. Chargeback fees charged by the card networks are passed through at cost, which is why refunding directly is almost always cheaper than letting a dispute happen.
Email refunds@hypetize.com with your receipt or the email address you paid with. Automatic refunds need no action at all. Everything else gets a reply within one business day, and money typically lands back on your card in 5 to 10 days depending on your bank.
If you paid an artist and can't resolve it with them, come to us. We'd far rather fix it than have you dispute it with your bank — a chargeback costs the artist money on top of the refund and helps nobody.
Have this reviewed alongside your terms. Consumer law in the EU and UK gives buyers cancellation rights on digital goods that may override parts of this, and your payment provider will have its own dispute rules that need to be reflected. The automatic queue refund must be enforced in code before you publish this promise — it is the one thing on this page you cannot do manually.